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LiveOps Call Recordings & QuickTime 7.7.9

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Overview

If recently updated, the latest QuickTime Version (7.7.9) may potentially impact LiveOps Call recording playback functionality. The QuickTime web browser plug-in is used for call recording playback. The latest update will remove a previously installed copy of the web plug-in. The web plug-in can be added back using the custom setup option of the Quicktime installer. 

For information on the security content of this update, please visit this website: http://support.apple.com/kb/HT201222

 

Watch the below video for quick instructions on how to re-enable the web plugin.

 

https://knowledge.liveops.com/@api/deki/files/858/Enable_QuickTime_Plugin.mp4

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Last modified
06:22, 17 Feb 2016

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