API and OpenCTI Documentation

API Documentation

• Platform Services API Reference Version 1.23.0
• Platform Services API Reference Version 2.8
• Outbound Lead API 1.0.1
• TransferData Service API Reference

JavaScript APIs

• JavaScript Desktop API Documentation 3.5.1 (HTML)
• JavaScript Browser Phone API Documentation 3.5.0 (HTML)

Legacy APIs

• Desktop API Documentation 2.1.3 (HTML)
• Desktop Phone API Documentation 2.1.3 (HTML)

Widgets

• JavaScript Callback Widget Documentation

OpenCTI Phone Panel and Tools

• LiveOps Voice Advantage User Guide (v1.0.3.1) [formerly the OpenCTI User Guide]
• LiveOps Outbound Advantage User Guide [formerly the Lead Manager Guide]
• Configuring Integration Between Multichannel and Salesforce.com
• Phone Panel for Salesforce Lightning (Managed Package)
• Phone Panel for Salesforce Lightning (Manual Configuration)
  • Call Center Definition File (right click to save): SFDC_Call_Center_XML.xml 

Note: For information on the LiveOps "Legacy CTI Adapter" for Salesforce see the Legacy Downloads page.