Platform Services API

Overview

The Platform Services API ("PSAPI") can be used to configure the LiveOps platform and to integrate LiveOps telephony functionality with your own systems. With PSAPI, you can:

• Exchange call flows back and forth between the LiveOps platform and other systems
• Access a live call
• Initiate call transfers
• Hang up on a call
• Manipulate configuration data at the call center and agent level.

The API uses a RESTful resource-oriented architecture; it accepts HTTP requests and returns JSON or JSONP formatted results. The API is designed to:

• Leverage established HTTP semantics so that any number of server platforms can be used.
• Deliver messages using simple text-based formats
• Support asynchronous delivery
• Utilize a single sign-on mechanism
• Support message security