Overview
The Platform Services API ("PSAPI") can be used to configure the LiveOps platform and to integrate LiveOps telephony functionality with your own systems. With PSAPI, you can:
- Exchange call flows back and forth between the LiveOps platform and other systems
- Access a live call
- Initiate call transfers
- Hang up on a call
- Manipulate configuration data at the call center and agent level.
The API uses a RESTful resource-oriented architecture; it accepts HTTP requests and returns JSON or JSONP formatted results. The API is designed to:
- Leverage established HTTP semantics so that any number of server platforms can be used.
- Deliver messages using simple text-based formats
- Support asynchronous delivery
- Utilize a single sign-on mechanism
- Support message security