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Platform Services API

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The Platform Services API ("PSAPI") can be used to configure the LiveOps platform and to integrate LiveOps telephony functionality with your own systems. With PSAPI, you can:

  • Exchange call flows back and forth between the LiveOps platform and other systems
  • Access a live call
  • Initiate call transfers
  • Hang up on a call
  • Manipulate configuration data at the call center and agent level.


The API uses a RESTful resource-oriented architecture; it accepts HTTP requests and returns JSON or JSONP formatted results. The API is designed to:

  • Leverage established HTTP semantics so that any number of server platforms can be used.
  • Deliver messages using simple text-based formats
  • Support asynchronous delivery
  • Utilize a single sign-on mechanism
  • Support message security
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