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PSAPI 2.10.1

Table of contents


This page provides a description of the changes to Platform Services API (PSAPI) version 2.10.1, scheduled for release on October 19, 2015. Changes are classified as:

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.
  • Enhancement—refers to improvements made to existing features and functions.
  • New feature—refers to new features and functions.

List of updates


Type of Update Description
New Feature # 1 Change a call attribute’s default valueYou can now make an API call to change the default value of a Call attribute. You can do this from a call flow and modify a routing without having to log into Call Center.
New Feature # 2

Set the type of work phoneUsing API calls, you can now do the following without logging into Call Center:

  • Specify the type of phone the customer is using (for example, Twilio or Plivo).

  • Update an existing user’s type of work phone.
New Feature #3 Create and edit multiple work phones—You can use an API call to create or edit an agent's second phone when that agent is configured to have a secondary work phone.
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