Home > Release Notes > Outbound > Outbound - September 9, 2015

Outbound - September 9, 2015

Overview

This page provides a description of the changes to Outbound. Changes are classified as:

  • Bug fix—refers to fixes that have been made to resolve problems in existing functionalities.
  • Enhancement—refers to improvements made to existing functionalities.
  • New feature—refers to new functionalities.

Release date

These changes to Outbound will be released to customers on September 9, 2015.

List of updates

Type of Update Description
Bug Fix #1

Issue — In some Call Center instances, leads with retries are being dialed twice, even though there are leads that have yet to be dialed.

 

Fix — Outbound now dials all leads with no attempts first. Once the leads have been dialed, it tries ones that are marked for re-dial again.

Bug Fix #2

Issue — Some NoWebs that are being cleared are not assigned to the representative who is clearing them. This occurs because Call Center assumed the the representative who took the call is always the one to disposition the call.

 

Fix — Call Center now looks at the ID of the Call Center instance and the ID of the representative to determine who dispositioned the call.

You must to post a comment.
Last modified
13:40, 10 Sep 2015

Tags

Classifications

This page has no classifications.