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Live Dashboard - February 9, 2015

Table of contents

Overview

This page provides a description of the changes to Live Dashboard. Changes are classified as:

  • Bug fix—refers to fixes that have been made to resolve problems in existing functionalities.
  • Enhancement—refers to improvements made to existing functionalities.
  • New feature—refers to new functionalities.

List of updates

 

Type of Update Description
Enhancement

Added new KPIs— Three new KPIs have been added to Live Dashboard:

  1. Create a new KPI SL% 45s Now: Percentage of offered sessions that were answered within 45 seconds that ended in the last 5 minutes.
  2. Create a new KPI SL% 45s Last 30 min: Percentage of offered sessions answered within 30 seconds that ended in the last 30 minutes.
  3. Create a new KPI SL% 45s Today: Percentage of offered sessions answered within 45 seconds since midnight in the time zone of the Live Dashboard.

 

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Last modified
10:19, 5 Mar 2015

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