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Live Dashboard - December 7, 2015


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This page provides a description of the changes included in Live Dashboard 1.11.3. Changes are classified as:

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.
  • Enhancement—refers to improvements made to existing features and functions.
  • New feature—refers to new features and functions.

Release Date

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These changes to Live Dashboard will be released to customers on December 7, 2015.

List of Updates

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Type of Update Description
Bug Fix # 1

Issue—The Originating Agent Name key performance indicator (KPI) is not appearing in the call details for calls which were transferred internally. 

Fix—This bug fix resolves this issue. You should now be able to track the origin of calls using this KPI.

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