This page provides a list of changes to Historical Reporting. Changes are classified as:
Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.
Enhancement—refers to improvements made to existing features and functions.
Type of Update | Description |
Bug Fix #1 | Issue—The Agent Status - Group report returns incorrect values in the Unavailable columns. In a number of cases, the columns displayed 0.00 even though agents did enter unavailable states during the day.
Fix—The report now returns correct values in the Unavailable columns. |