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Engage 1.5.9

Table of contents


This page provides a description of the changes to Engage 1.5.9, which will be deployed between May 23 and May 30, 2018. Changes are classified as:


  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.
  • Enhancement—refers to improvements made to existing features and functions.
  • New feature—refers to new features and functions.

List of updates


Type of Update Description
Bug Fix #1

Issue—The Message History by User report is not always showing the handled messages due to a time synchronization problem.

Fix—This bug fix corrects the problem with the time synchronization and reporting data accuracy. The Message History by User now returns data for the date specified when the report is run.
Enhancement #2

We have created an addition to the Category Summary Inbound report to include chat abandon counts.

Bug Fix #3

Issue—The 357 country code for agent dialing comes up as 537 on the Engage panel.

Fix—This bug fix ensures that the number validation library is up-to-date.

Bug Fix #4

Issue—The GOS report is rounding the results down instead of displaying the correct decimal values.

Fix—This bug fix corrects the report rounding problem and display the decimal values.
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