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Engage 1.5.8

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Overview

This page provides a description of the changes to Engage 1.5.8, which will be deployed over a period of four weeks beginning June 29, 2016 and ending July 13, 2016. Changes are classified as:

 

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.
  • Enhancement—refers to improvements made to existing features and functions.
  • New feature—refers to new features and functions.

List of updates

 

Type of Update Description
Bug Fix #1

Issue—The Agent Summary By Team report wasn't reflecting actual agent activity. For example, in one instance the report listed agents as having had worked with more messages than they actually did.

 

Fix—We've fixed this issue with the Agent Activity By Team report so it now displays the correct data.

Bug Fix #2

Issue—The LiveOps SMS gateway splits text messages that are longer than 160 characters into two or more 160-character chunks. In some cases, the SMS gateway doesn't reassemble the messages correctly or doesn't reassemble all of the chunks of the original message. For example, portions of one message are sometimes combined with portions of a different message.

 

Fix—We've updated the SMS gateway to fix this issue. The SMS gateway now correctly combines longer text messages that have been split into smaller chunks.

 

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