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Call Center - October 23, 2017


This page provides a list of changes to Call Center. Changes are classified as:

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.

  • Enhancement—refers to improvements made to existing features and functions.

  • New feature—refers to new features and functions.

Release Date

The latest version of Call Center will be released to customers on October 23, 2017.

List of updates 


Type of Update


Enhancement #1

Note: Updates made to custom reports to allow compatibility with external reporting applications.

Enhancement #2

Note: Updates made to the workstation list to allowing users to use the type-ahead function to better locate workstation by name or number.

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