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Call Center - October 18, 2017


This page provides a list of changes to Call Center. Changes are classified as:

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.

  • Enhancement—refers to improvements made to existing features and functions.

  • New feature—refers to new features and functions.

Release Date

The latest version of Call Center will be released to customers on October 18, 2017.

List of updates 


Type of Update


Bug Fix

Issue— Certain users have the ability to download historic call recordings locally.


Fix—We've restricted the ability for all users to download historic call recordings from Call Center.

New Feature

Note: Updates made to allow Audit Queue to audit percentages of a total users calls.


Note: Updates made to the Call Detail page to offer additional security permission groups to access certain details.

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