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Call Center - October 11, 2017

Overview 

 

This page provides a list of changes to Call Center. Changes are classified as:
 

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.

  • Enhancement—refers to improvements made to existing features and functions.

  • New feature—refers to new features and functions.

Release date 

 

The latest version of Call Center will be released to customers on October 11, 2017.

List of updates 

 

Type of Update

Description

Bug Fix #1

Issue—If the list of disposition codes in Phone Panel is too long, the scroll bar is not available and agents
can't access the full list of codes. 

 

Fix—We've added a scroll bar to the Disposition list. The full list of disposition codes is now accessible.

Bug Fix #2

Issue Unable to dial some numbers in Australia.

 

Fix—This bug fix corrects the new number validation for phone panel. 

Enhancement # 1

Note: Updates made to the No Web interface (increase maximum date threshold to 30 days and remove the 'Duration' column)

Enhancement # 2

Note: The Call Segment & Call Interaction report will now have the ability to display the attribute ID in addition to the Initial/Final data

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Last modified
13:48, 10 Oct 2017

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