Call Center - October 11, 2017
Table of contents
Overview
This page provides a list of changes to Call Center. Changes are classified as:
-
Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.
-
Enhancement—refers to improvements made to existing features and functions.
- New feature—refers to new features and functions.
Release date
The latest version of Call Center will be released to customers on October 11, 2017.
List of updates
|
Type of Update |
Description |
|
Bug Fix #1 |
Issue—If the list of disposition codes in Phone Panel is too long, the scroll bar is not available and agents
Fix—We've added a scroll bar to the Disposition list. The full list of disposition codes is now accessible. |
|
Bug Fix #2 |
Issue— Unable to dial some numbers in Australia.
Fix—This bug fix corrects the new number validation for phone panel. |
|
Enhancement # 1 |
Note: Updates made to the No Web interface (increase maximum date threshold to 30 days and remove the 'Duration' column) |
|
Enhancement # 2 |
Note: The Call Segment & Call Interaction report will now have the ability to display the attribute ID in addition to the Initial/Final data |
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