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Call Center - December 15th, 2016

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We are reintroducing Apple QuickTime plugin support into our Call Center as our last update caused major call recording transcription lag. The following features are affected:


  • Send feedback on client
  • Call Recording
  • Call Flow Authoring Audio Library
  • Screen Recording
  • Call Detail report
  • Clear No-webs call listening


We will provide a permanent solution early next year as there are two security vulnerabilities that can enable an attacker to take control of a computer.

Release date

The latest version of Call Center will be released to customers on December 15th, 2016.

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