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Call Center - August 9, 2017

Overview 

 

This page provides a list of changes to Call Center. Changes are classified as:
 

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.

  • Enhancement—refers to improvements made to existing features and functions.

  • New feature—refers to new features and functions.

Release date 

 

The latest version of Call Center will be released to customers on August 9, 2017.

List of updates 

 

Type of Update Description
Bug Fix # 1

Issue—Agents who are hotdesking receive an error message if they change their state to Alert Me mode and then change their state again to Offline before being redirected to Alert Me.  

Fix—Updates have been made so that the agent goes offline as expected.

Bug Fix # 2

Issue—Disposition codes selected in Phone Panel that included a space are not displaying correctly in Salesforce Lightning and include a "+" symbol.  

Fix—Disposition codes are now being sent with the spaces displayed. 

 

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