Call Center - August 18, 2018

Overview

This page provides a list of changes to Call Center. Changes are classified as:

Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.
Enhancement—refers to improvements made to existing features and functions.
New feature—refers to new features and functions.

The latest version of Call Center will be released to customers on August 18, 2018.

Type of Update	Description
Bug # 1	Resolved issue with incorrect timezone for some Outbound Lead reporting fields.
Bug # 2	A race condition with audit offers has been fixed.
Bug # 3	Issue with phone panel pop up in CRM integration fixed.

Enhancement # 1	Concurrent Call Report is now able to be filtered by Call Type.