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Call Center - August 12, 2015

Overview

This page provides a list of changes to OpenCTI. Changes are classified as:
 

  • Bug fix—refers to fixes that have been made to resolve problems in existing features and functions.

  • Enhancement—refers to improvements made to existing features and functions.

  • New feature—refers to new features and functions.

Release date

The latest version of Call Center will be released to customers on August 12, 2015.

List of updates

 

Type of Update Description
Bug fix # 1

IssueWhen a user browses an account or opportunity, OpenCTI updates the Related To field and selects that account or opportunity. The updates generally aren’t related to the contact agent previously dialed, and OpenCTI saves incorrect data to the task log. 

 

FixThe drop down list associated with the Related To field now only displays the account or opportunity that a user browses in the Related To field. It no longer automatically selects that account or opportunity in the field. Users must select the desired value from the drop down list and save it.

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