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Customer Success Series

The LiveOps Customer Success Team conducts frequent live training sessions for partners, customers and end users on a variety of educational topics.  To find out more, please contact your Customer Success Manager (CSM) or send an email to: success@liveops.com.

How-To Training Video #1: Call Flow Authoring

At the heart of every campaign is a well designed call flow that targets the right calls for the right agents every time!

Success Video 1.pngJoin us for this 55 minute event where we'll discuss:

  • Creating call flows
  • Managing call flow versions
  • Building call flows for reporting and monitoring
  • How to use help files, surveys, audio library, data sources, and
  • A variety of other important call routing subjects!

This session is designed to give you a broad understanding of the important call flow concepts and activities. Obviously, giving you the tools to create and customize your own personal call flows is always the goal; however, due to time constraints, we'll have to keep the topic general overall.

 

(Original Air date: December 9, 2014)

 

Click HERE to Launch the Video.                       

How-To Training Video #2: Dashboard Configuration

Dashboards are a great tool to provide quick, visual insight into the highest priority metrics within your organization.

Success Video 2.pngJoin us for a 55 minute discussion on LiveOps dashboard capabilities. We'll review important topics such as:

  • Configuring dashboards using the appropriate metrics
  • Structuring call flows to track specific metrics using call attributes
  • Reporting versus monitoring
  • Custom dashboards
  • Data API

This session is designed to give you the fundamental information you need to successfully leverage the LiveOps dashboard capabilities within your organization.

 

(Original Air date: February 26, 2015)

 

 

Click HERE to Launch the Video.                     

How-To Training Video #3: Single Sign On & Post Call Survey

LiveOps experts will show you the ins and outs of two great Platform features: Single Sign On and Post Call Surveys. Topics covered will include:Success Video 3.png

Single Sign On

  • How the LiveOps SSO feature works
  • Overview of the setup process
  • Best practices

Post Call Survey

  • Planning your survey
  • Creating a survey in your LiveOps tenant
  • Creating survey and system prompts
  • Adding a survey to a Call Flow
  • Survey reporting

This session is designed to give you the fundamental information you need to successfully leverage the LiveOps Single Sign On & Post Call Survey capabilities within your organization.

(Original Air date: June 23, 2015)

Click HERE to Launch the Video.                     

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Last modified
14:13, 8 Jul 2015

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