Customer Success Series
The LiveOps Customer Success Team conducts frequent live training sessions for partners, customers and end users on a variety of educational topics. To find out more, please contact your Customer Success Manager (CSM) or send an email to: success@liveops.com.
How-To Training Video #1: Call Flow Authoring
At the heart of every campaign is a well designed call flow that targets the right calls for the right agents every time!
Join us for this 55 minute event where we'll discuss:
- Creating call flows
- Managing call flow versions
- Building call flows for reporting and monitoring
- How to use help files, surveys, audio library, data sources, and
- A variety of other important call routing subjects!
This session is designed to give you a broad understanding of the important call flow concepts and activities. Obviously, giving you the tools to create and customize your own personal call flows is always the goal; however, due to time constraints, we'll have to keep the topic general overall.
(Original Air date: December 9, 2014)
How-To Training Video #2: Dashboard Configuration
Dashboards are a great tool to provide quick, visual insight into the highest priority metrics within your organization.
Join us for a 55 minute discussion on LiveOps dashboard capabilities. We'll review important topics such as:
- Configuring dashboards using the appropriate metrics
- Structuring call flows to track specific metrics using call attributes
- Reporting versus monitoring
- Custom dashboards
- Data API
This session is designed to give you the fundamental information you need to successfully leverage the LiveOps dashboard capabilities within your organization.
(Original Air date: February 26, 2015)
How-To Training Video #3: Single Sign On & Post Call Survey
LiveOps experts will show you the ins and outs of two great Platform features: Single Sign On and Post Call Surveys. Topics covered will include:
Single Sign On
- How the LiveOps SSO feature works
- Overview of the setup process
- Best practices
Post Call Survey
- Planning your survey
- Creating a survey in your LiveOps tenant
- Creating survey and system prompts
- Adding a survey to a Call Flow
- Survey reporting
This session is designed to give you the fundamental information you need to successfully leverage the LiveOps Single Sign On & Post Call Survey capabilities within your organization.
(Original Air date: June 23, 2015)
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