What audio file formats does Serenova Classic Voice platform support?

Question

What audio file formats does Serenova Classic Voice platform support when creating an Audio Library of prompts and messages?

Answer

Customers can record audio prompts directly in the platform by using the built-in function for media recording which will store the audio file in a format that the platform will recognize. Refer to the following article to use the Phone-In method to record media:

• Does Serenova Classic Voice enable me to record my own audio files?

To have your files recorded by an external resource (voice talent vendor), it is recommended that your vendor use the following audio format:

• .WAV file - 16 bit, mono, 8KHz, PCM

Higher quality audio files may be uploaded (such as 44.1KHz) but they will be transcoded down to 8khz by the system.

Audio files uploaded through the bulk file upload feature must be in the .wav format shown above.