Overview
Yes. While you have the option to procure media recordings from any voice talent vendor of your choice, the Serenova Classic voice platform offers a phone-in method to enable you to record media files directly into the platform without the need to use an external resource.
Resolution
To use the Phone-in method to record your own media:
- Go to Configure > Call Assets > Audio Library
- Open the Audio Catalog (or create a new) where the audio file should be stored
- Either edit an existing audio file or create a new one
- Click on the "Phone In Audio" tab
- Click on the "Request Phone in Update" button and follow the instructions provided.
- Repeat this process for additional media files you wish to record.