In order to send and receive emails within LiveOps Engage, you must first setup and configure the corporate email address inside the Contact UI.
LiveOps Engage supports a variety of methods for configuring the email server (IMAP, POP3, and SMTP). For this application note, we are going to use the SMTP method. For simplicity a Gmail account will be used. You may choose to use a corporate email address; however, you will be responsible for redirecting traffic to the LiveOps solution. Traffic must be redirected rather than forwarded to maintain sender details.
1. Log into the tenant using a Super User account. Super User access requires a unique User ID separate from an Administrator login, and separate URL for access to the tenant. The URL should be similar to below:
https://YOUR_TENANT_NAME.mc.hostedcc.com/mc/login.aspx
6.Click Save. This completes the email server configuration.
Notes: To complete the email setup, please refer to section 3.4.3, Email Channel, located in the “lo_multichannel_adminguide.4.5.0.pdf.”
Tip: Ensure you have created at least one queue, and the email channel is enabled for the demo account user (Home > Admin > User/Team Setup > USER).