When configuring a Multi Channel tenant, specifically a demonstration tenant, there are some best practices that can be followed to ensure web chat will function as desired. This application note is intended to act as an example guide for web chat configuration.
Overview of Solution
The setup and configuration of the Web Chat channel has a step-by-step process that can easily be followed to ensure that desired functionality is achieved. Configuration steps are outlined below.
Configuration Steps
*Note: From within the Style Sheet configuration you can determine the logo that will be presented to customers upon accessing the web chat session.
b. Edit the Default Style sheet by selecting the Edit icon
*Note: Font size, window size, entry field size and many other settings are contained within the Style Sheet. As a best practice, leave the majority of this configuration defaulted. However one frequently used customization is to change the corporate logo presented when the web chat session is accessed by a customer.
*As a reference the below header logo is what will be replaced when modifying this URL.