Customer Kickoff Documents

Overview

This page contains all the latest kickoff documents used by the LiveOps Professional Services team for new customer installations.

Files and Documents

• LiveOps® Platform™ Workstation Requirements
• Link to the LiveOps Customer Portal
• Customer Success Training Videos
• Using the LiveOps Customer Portal
• How to Submit a Case in the Customer Portal (YouTube)

• LiveOps Supported Browsers (June, 2014).pdf

• US Customer Support Center Overview.pptx (November, 2015)

• EMEA Customer Support Center Overview.pptx (November, 2015)

• Call Center Setup Checklist (Sept, 2014).doc
• LO SaaS Call Center Implementation Methodology v13.pptx
• Agent Telephony View.pdf
• Call Flow Design Sample.vsd (Visio)
• Call Flow Design Template.vsd (Visio)