Problem Number |
Problem Subject |
Problem Description |
|
1 | Exporting a scheduled report to excel is not working | When setting up a scheduled report through the Birst "Dashlet" and choosing excel causes the email to not contain data and show a notification Failure | |
2 | Interaction Summary by Queue - Queue Callback Requested reporting 0 | We identified an issue in the Interaction Summary by Queue report where the Queue Callback Requested count showed 0 when callbacks were requested. | |
3 | SSO - inviting existing cxengage platform users navigates to old tenant as active tenant |
Steps to reproduce
Expected Result
Actual Result
|
|
4 | SSO - Throw appropriate error when user tries to login to Desktop and TB2 with sso from a non-corporate network |
There is an issue while logging in to cxEngage front-end components when logging in from a non-corporate network. |
|
5 | SSO - If you don't allow popups by default and temporarily allow the SSO popup you can't successfully login to config-ui |
The popup window is stuck with loading spinner and getting 403 when trying to login with temporary popup link. |
|
6 | sso- Default tenant is not preselected when logging in to Desktop/TB2.0/TB1.0 |
Steps to reproduce
Expected Result
Actual Result
|
|
7 | Receiving Back A Non Voice Interaction Transferred to a Queue While Script is Still Open, Then Closing That Script Causes Interaction to End. |
Steps to reproduce
Expected Result
Actual Result
|
|
8 | Generic List - users are able to create a second list object with an existing list-name. |
Steps to reproduce
Expected Result
Actual Result
|
|
9 | 3rd party ivr-conference-dial-failed throw signal |
Steps to reproduce
Expected Result
Actual Result
|
|
10 | 3rd party IVR record |
Steps to reproduce
Expected Result
Actual Result
|
|
11 | Session Expired not being reported when user is logged in twice |
Steps to reproduce
Expected Result
Actual Result
|
|
12 | Dequeue Timeout - Queue Abandon can increment wrong queue |
Steps to reproduce
Expected Result
Actual Result
|
|
13 | Custom Realtime Dashboards - New statistics missing translations |
Steps to reproduce
Expected Result
Actual Result
|
|
14 | Click-To-SMS - Time to compose initial message not counted as interaction time |
Steps to reproduce
Expected Result
Actual Result
|
|
15 | Toolbar 2.0 Zendesk - Outbound Email Name not Updating When Assigned |
Steps to reproduce
Expected Result
Actual Result
|
|
16 | Messaging Details Report - Transcript doesn't distinguish between agents if transferred |
Steps to reproduce
Expected Result
Actual Result
|
|
17 | Salesforce Lightning - Assign Button Shows on Search Tab |
Steps to reproduce
Expected Result
Actual Result
|
|
18 | Switching from Script Tab and Returning Causes Script to be at Top Again. |
Steps to reproduce
Expected Result
Actual Result
|
|
19 | SEND SMS notation |
Steps to reproduce
|
|
20 | Unable to update Business Hours to include exceptions after a set time of day |
Client is attempting to set a Business hours Exception but encounters the attached error. |
|
21 | Recording does not capture warm transfer consultations |
This bug was reported by Calabrio while integrating with our platform. Upon performing a warm transfer, the consultation period of Agent1 speaking to Agent2, while the customer is on hold, is not captured as part of the recording. |
|
22 | Unable to change a user's role using Web UI |
Customer has indicated that the users should not have to log into the Toolbar in order to make changes to the user permissions. |
|
23 | Disabling presence reasons has no effect | When a presence reason is disabled, expectation is to no longer show up when the user /config route is hit. As it is, the user /config route returns the reason lists without filtering out inactive presence reasons. |
|
24 | User should unable to create more than one Dispatch mapping of same interaction type (ex:voice) with the same Mapping Value. | An error should be displayed to stop the user in creating second dispatch mapping with the same contact number. Currently. user can easily create more than one dispatch mapping of same interaction type with the same mapping value |
|
25 | Cannot Send Outbound SMS While Agent is Not Ready |
Steps to reproduce
Expected Result
Actual Result
|
|
26 | PDF formatting for Report is incorrect | The last line in the PDF file gets jumbled up when there are many lines on the report. |
|
27 | Refreshing a Realtime Dahsboard page always returns you to Overview |
Steps to reproduce
Expected Result
Actual Result
|
|
28 | Reusable Flow name with special characters make the flow non reusable on other flows. | Empty box displayed within other flows for the re-usable section when using special characters for re-usable flow names. |
|
29 | Issue Regarding Only Supporting E.164 Format in Salesforce | Currently, when you click on the Non e164 format number the dialpad pops up and if you hit submit without adding the +(& area code) in front of the number the toolbar hangs. |
|
30 | All Enabled Transfer Lists Show for an Agent Without being Assigned to any Agents. |
Steps to reproduce
Expected Result
Actual Result
|
|
31 | CXV1-13463 | Call Recording Playback through Firefox is not allowed |
|