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Phone Panel Stuck

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Phone Panel Stuck

The symptom described could be caused by a Java error message popping up behind the phone panel, browsers, or other applications. The agent would need to minimize browsers & other applications until he sees the Java popup box. The agent can also close his browser, clear his cookies and cache and log back into the call center.

Clear your cookies and Temporary Internet Files

 

To do this from your internet explorer screen select Tools à Internet Options

 

 

 

The following screen appears;

 

 

Click on the ‘Delete’ key under ‘Browsing History’

 

The following screen appears;

 

 

Click on ‘Delete Cookies’ button and confirm deletion.

Click on ‘Temporary Internet Files’ button and confirm deletion.

 

Users using Internet Explorer Version 6

 

Clear your cookies and Temporary Internet Files

 

To do this from your internet explorer screen select Tools à Internet Options

 

 

 

 

Click first on ‘Delete Cookies’ and then on ‘Delete Files’. 

You will be prompted to confirm each delete, select ‘OK’ in each instance.  There may be a delay completing either of these deletes

 

Has issue been remedied?

 

Refreshing screen

 

When odd behaviour in screens is experienced ask the user to right click on the screen that they are experiencing an issue on until they find ‘refresh’ as an option, select this option and the individual screen will refresh. 

 

Has issue been remedied?

 

Get user to log out and in again and when in the home screen they should also select ‘Ctrl+F5’ buttons at the same time on your keyboard.

Viewing 2 of 2 comments: view all
please advise next level of troubleshooting if the above steps does not resolve the issue.
Posted 17:06, 31 Jan 2017
we are using chrome, what is the next step if we are not seeing java pop-up box?
Posted 04:29, 17 Mar 2017
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