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Enable Call Recording Mute on Demand

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Enable Call Recording Mute on Demand

 

Please perform the below steps:

 

1) Log in to the hosted call center.

2) Go to Routing >> Agent Attributes

3) Add a new attribute with the name "Enable Call Recording Mute on Demand" with Category as "Administrative" and Data Type as "Yes/No".

4) Select the Default Value as "Yes", if you want all the agents to have this value enabled by default.

5) Save the changes.

 

The agents will now see the 'Mute Recording' button in phone panel when on call.

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Is this available in Engage or only Phone Panel?
Posted 11:56, 1 May 2015
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