Deleting a Record

Deleting a Record

In some cases there is a need to remove a customer from the database. This may occur if for example a duplicate record has been set up for a customer.

A record can only be deleted if it has no messages stored against it (e.g. a customer’s message history is completely empty).  If a record does have messages stored against it you must reassign all existing contacts in the message history for the selected customer to the correct customer record and then click on <DELETE>. If there are still contacts in the customer’s history the following message will be display “Unable to delete. This item is referenced by another part of the system”