Home > Help Desk > Knowledge Base > Multichannel Engage > User Guides > Deleting a Record

Deleting a Record

Table of contents
No headers

Deleting a Record


In some cases there is a need to remove a customer from the database. This may occur if for example a duplicate record has been set up for a customer.


A record can only be deleted if it has no messages stored against it (e.g. a customer’s message history is completely empty).  If a record does have messages stored against it you must reassign all existing contacts in the message history for the selected customer to the correct customer record and then click on <DELETE>. If there are still contacts in the customer’s history the following message will be display “Unable to delete. This item is referenced by another part of the system”


Last modified


This page has no custom tags.


This page has no classifications.