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Add a Facebook contact

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Add a Facebook contact




  • Channel 
  • Indicates the channel that you are adding / editing the record of currently  (Facebook in this case)
  • Contact
  • Enter the contact details for the applicable channel. 
  • Primary
  • Nominate if this is the primary means of communication for this channel type.  If communication types are enabled then primary contact details are negated in terms of broadcasts as the channel applicable to the communication type  will be broadcasted to
  • Contactable
  • Tick if you wish this contact to be able to be messaged.  Note it does not stop the customer sending in a message from this contact record.
  • ID
  • The ID given to this account by Facebook
  • User Name
  • The username of this Facebook account
  • Name
  • The name of this Facebook account
  • Save
  • Click save to update the record
  • Close
  • Click close to cancel any newly entered details
  • Delete
  • Deletes the Facebook data if an existing record is being modified


If you have set a contact for a channel for a customer to ‘un-contactable’ and you attempt to send an

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