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SMS Messages not coming in
SMS Messages not coming in
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SMS Messages not coming in to / out of Multichannel
Test sending a sms message out of / in to Multichannel using a handset that you can verify the successful receipt / sending on.
If not then sms message tracking prior to / post Multichannel needs to be actioned to determine where the issue lies. Please contact LiveOps support.
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Our Field staff have advised that they are sending through their SMS messages into the application however we are not to find these messages and therefore it is not processing the messages. Can we please have an engineer to check the path