No messages are being delivered
Users report that they are not having messages delivered to them even though there are messages in the queue to be processed.
Check that the Gimme icon is available to the user. If not then Automatic Message delivery is not an enabled feature – your reseller / support company will need to get this changed in Admin – Core Config Console.
Check that the user has ‘Automatic Message Delivery’ ticked in Admin – User/Team setup – Rights tab.
Check that the user is set to being available – logout icon should be set to available as opposed to offline
or on break
Check that the user has the skills applicable to those currently in the queue.
If the user is an admin user then the messages aren’t automatically delivered to the user. The must click on Gimme to be delivered each message, setting to available will not automatically deliver messages to admin users.