Facebook messages failing in and out of Multichannel

Facebook messages failing in and out of Multichannel

Test the posting from Facebook to the page that you are administering within Multichannel.

Send a post out of Multichannel to the Facebook page you are administering within Multichannel.

Should the test inbound message not arrive or the test outbound message gets set to ‘failed delivery’ in Multichannel then it is possible that the following has occurred within Facebook for the account we are monitoring:

If there have been any changes to the Facebook Account or Facebook Page that we are currently administering then we will need to re-authorise the account within Multichannel.  You do this by carrying out the following actions within Multichannel;

• Delete the Facebook Account
• Re-add the Facebook Account