As well as the standard service level rules, the sms channel has other configurable settings:
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In addition to service level information, Prefix rules are specified to ensure consistency across the Multichannel solution. Prefix rules convert local mobile numbers to international formats. For example in NZ a mobile number beginning with 021 would be converted to 6421, 02 would be converted to 642.
To add a new prefix rule simply click on the ‘Add Prefix Rule’ button.
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Once addition of the prefix numbers is complete, click on the ‘Save’ button, or click on ‘Close’ to exit the screen without saving.