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Broadcast Settings Tab

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  1. Broadcast Settings Tab

Provided broadcasts are enabled for your site the settings shown below determine the general and default behaviour of message broadcasts.  If broadcasts are not enabled for your site then all fields in broadcast settings will be greyed out. 



  • Default Broadcast Mode
  • Select Channels: sends the message via the selected channels using the customers’ primary contactable detail (or the first secondary if the primary is not contactable).  If selected under Broadcast Settings this will be set on by default when sending a broadcast message.
  • Express: sends the message to all contactable details available for the customer, using all available channels.  If selected under Broadcast Settings this will be set on by default when sending a broadcast message.
  • Default Channel Only: allows for sending a multi-channel broadcast without the Express Broadcast checkbox being selected and have customers receive the message in their individual preferred channel. If this option is selected the Default Channel will be set on by default when sending a broadcast message.
  • Single Channel Plus Backup:                If a member of a customer group has a contactable Mobile1 and EmailAdddess1 then the initial message sent will be an Email message.  Rules defined within broadcast settings will determine if in the event of the Email failing failing to be delivered if a SMS will then be sent.  Currently this only works Email initially sent / SMS is the back up if the Email bounces within the time frame defined.
  • Bounce Type
  • When ‘Single Channel Plus Backup is defined as the ‘default’ broadcast type then the ‘Bounce Type’ field will be displayed and will need to be defined. 
  • The bounce type of soft or hard is as defined to us in a 3rd party software application ‘List Nanny’.  If we are notified that a bounce is hard or soft and we are monitoring this type then we will fire off a SMS message if the customer record has a contactable primary mobile number.
  • SMS Expiry Time – Enable SMS Expiry
  • This setting determines if each SMS message that is sent (either via outbound sms or via a broadcast) is to carry an expiry time.  The expiry time is applied to the customers date and time. This is a read only field for an Admin user.
  • SMS Expiry Time – hh:mm
  •  If enable SMS expiry is ticked then this is the time (in the customer’s time zone) that each outbound sms / broadcast sms message is to expire.  Expiring means that once this time is reached if the sms message has not been delivered to the handset then the telecommunications company will cease attempting to deliver the message. This is a read only field for an Admin user. 
  • Broadcast messages can be sent
  • This setting determines which days of the week and times of the day Broadcasts can be sent.
  • From (hh:mm)
  • This setting works in conjunction with the next setting determining the default start time that Broadcast Messages can be sent.
  • The default is set by a super user / your reseller you can only make the from time after than the default setting displayed.
  • To (hh:mm)
  • This setting works in conjunction with the previous setting determining the default end time that Broadcast Messages can be sent.
  • The default is set by a super user / your reseller you can only make the to time to be prior to the default setting displayed.
  • Default Messages per Hour
  • Sending rate, i.e. the total number of messages per hour to be sent out across each hour. This defaults to the site setting specified. This cannot be increased past this number. The value entered will determine the interval upon which messages will be sent across each hour, i.e. if you set this to 10 messages per hour then each message will be generated and sent approx every 6 minutes.  Please note that this is not an exact calculation as polling intervals sometime result in 2 messages being sent 1 minute apart.  If there were only 5 customers being broadcasted to then the broadcast would take 30 minutes to send.  If flexibility is required in terms of message sending volumes per hour then the default for the site setting should be set to a large value (say 10000) and then manually altered for each broadcast.   Leaving at 10,000 will result in messages being generated and sent continuously from the time the broadcast starts whereas a low value will control the generating and sending across a given hour.  The default messages per hour cannot exceed the ‘maximum messages per hour’ (a super user setting on the broadcast tab). 
  • NB/ Note for super users only -  Sometimes the settings for default messages per hour return ‘invalid input’ errors when updating.  The cause could be that you have altered the maximum messages and saved them but the default messages are still referring to the previous setting.  When altering both settings then save and exit the screen in between updates to each field if you get invalid input errors when logically this error is incorrect.
  • Re-try Period (HH:MM:SS)
  • If the broadcast mode = Single Channel Plus Backup then the re-try period defines how long the broadcast will remain in a ‘monitoring’ state checking for email bounces.  If an email bounce is received then the ‘bounce type’ setting within broadcast settings will determine if a SMS message should be attempted to be generated.
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