Email Channel

1. Email Channel

As well as the standard service level rules, the email channel has other configurable settings:

Direct Traffic to Site Email address

All client email addresses are then redirected to this site address so that sender addresses are preserved for the CRM history.  Forwarding addresses to the site email addresses will result in sender details being lost.

Once the email address is redirected to the new Multichannel site, the site must be setup so outbound messages can be sent from this address (See below).

Add Sender Email

The Sender email address is used to identify recognised email addresses for the site. Where an address is not recognised it may not be delivered to the site.

Where outbound emails are sent the outbound channel needs to be setup, including the automatic signature to be added at the bottom of every email.  Email signatures are added in the Sender Email set up.

To add a new sender email address, simply click on the ‘Add Sender Email’ button.

Sender emails addresses can be edited  or deleted by clicking on the image beside the individual address. To add a new email address click on ‘Add Sender Email’.

Add Blocked Email

Adding email addresses to this section will prevent auto responses from being sent to email addresses specified in this section.  Messages will still be delivered to the queue.