Handler Reports

- Keyword By Channel
This reports the total number of times a key word has been applied for each of the channels configured for your site

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| - The count per enabled channel where the keyword was applied (used) on an inbound message
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- Message By Keyword
This reports the individual messages for the keyword selected.

| - Report will only match on the whole keyword (i.e. if the keyword is ‘Specials’, you cannot enter partial keywords e.g. ‘Spec’)
- Run Keyword by Channel first to see what keywords have been used in the selected date range
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- Message
 | - Click on the
icon to view the details of the message in a separate window |
| - The date / time stamp that the message was received in to the application.
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| - The type of message received (i.e. the type of channel the message was received in on)
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| - The details of the sender of this message
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| - The individual receiver details for the channel – i.e. the email address sent in to
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| - The Customer Ref1 details from the customer record applicable to this message
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| - The Customer Ref2 details from the customer record applicable to this message
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| - Links to the message within the message console, note you will need to re-run report when you have clicked on this link
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