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Customer Data Import

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  1. Customer Data Import

The behaviour of uploading lists is determined by the Customer Identifier Rules setup for your site.

 

Unique Customer Ref Match (CustomerRef1 / CustomerRef2 combo):

 

Your site setup will match on both CustomerRef1 and CustomerRef2 fields so any upload list must always contain both these fields.

 

  • Where there is a matching Customer Reference combination found, the customers’ details are overwritten and any existing customer details including channel information is maintained.
  • Where there is no Customer Reference combination match found a new record is created e.g. a new customer is added to the database.
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