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Adding a Facebook Template

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  1. Adding a Facebook Template


Click on the Facebook tab and enter the details of the wording for the template. 



  • Enabled
  • Check the enabled tick box if this template is to be put into use immediately.
  • Template Text
  • This is the message that is sent out automatically based on the template rules specified. Template Field names allow data to be automatically inserted from the customer’s details where the channel address/ number only match one customer.
  • Template Text: content can be formatted and managed in the following way.
  • Spell checker
  • Cut, Copy or Paste
  • Undo or Redo
  • Remove formatting


Once completed, click on the ‘Save’ button. 

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