How to create a general Block Call feature

Overview

Follow the below steps to create a blocked number feature within your CxEngage call center.

Step 1: Create a List from the Configuration -> Lists top menu option within the administration section.

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Step 2: Create a re-usable flow that performs an API call to your new list and check if the inbound caller exists within the list.

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Step 3: Add your new re-usable flow in the beginning of your customer flow:

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