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Real-Time Stats notation not returning data

Overview

The Real-Time Stats notation is not reflecting the correct queue length counts resulting in incorrect call behavior.

Resolution

The Real-Time Stats notation needs a string input for the Stats section which means that all stat searches should be added in double quotes as shown below. Also ensure that you do not have an old notation which will be shown in yellow when opening the flow designer tool, all notations should be blue.

 

real-time checks.jpg

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