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Agents Receive a 7019 Error Code when placing an Outbound or Dialout Call using a PSTN or SIP

Overview

Agents Receive a 7019 Error message when attempting to place an Outbound or Dialout call using a PSTN or SIP phone number.

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Root Cause

This is may be caused when a Default Outbound Gateway is not selected after creating a Tenant or has been modified by the Tenant Administrator as found under your Tenant Configuration Page.

Solution

Selecting the appropriate Default Outbound Gateway from the drop down will resolve this issue.  If your Tenant Administrator is unable to perform the change or your Tenant Administrator should be changed to a new employee please create a Support Case so that we may assist.

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