Agents Receive a 11068 Error Code when performing outbound calls

Overview

Agents receive a 11068 error message when performing outbound calls.

Resolution

The 11068 error message are displayed when you do not have enough role permissions:

Step 1: Open the Roles configuration from the top menu, this can only be performed by call center Administrators.

Step 2: Select the Roles the agents are linked to.

Step 3: Add the below permission sets to the Role:

OUTBOUND_IDENTIFIER_MODIFY

OUTBOUND_IDENTIFIER_READ

OUTBOUND_IDENTIFIER_CREATE

OUTBOUND_IDENTIFIER_ASSIGN

User Guide