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Agents Receive 8000 Error Message when opening Skylight

Overview

Agents receive an 8000 error message when opening the Skylight Product. 

8000 Error.jpg

Root Cause

The 8000 error message is displayed when your Chrome web browser cannot access your headset microphone. Please follow below steps:

 

1. Ensure your headset is plugged snuggly into the USB slot.

2. Ensure the headset is the default device (Local Machine)

sound1.jpg

sound2.jpg

sound3.jpg

 

3. Check Chrome Microphone Allow / Blocked Settings

sound4.jpg

Conclusion

Ensure your headset is plugged in, set to the default device & allowed within your Chrome web browser before opening the Skylight product.

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