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Capturing Message IDs

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How to Gather Message IDs?

  1. When the agent selects a message from their Queue, the message should open a new window within Engage.
  2. At the bottom left-hand side of the message, you will see 3 option links,
    Print   |  Show Details  | Notes (0)
  3. Select “Print

  • The agent does not have to accept the messages in order to extract the message ID from the “Print” image window you see below…


Copy and Paste the Message ID in the top-right portion of the URL.  The “Message ID” is the highlighted portion illustrated on the above image.

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Last modified
08:12, 6 May 2016


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