Home > Help Desk > Knowledge Base > Call Center Voice Platform > User Accounts > Admin Cannot Change Agent State from “Paused”
Admin Cannot Change Agent State from “Paused”
Admin Cannot Change Agent State from “Paused”
Table of contents
No headers
Question: Why cannot I change the agent state for an agent who shows as Paused in Edit Users>>State?
Response: The state of Paused Agent cannot be changed by supervisor/admin user. Please advise agent to change his status to receive further calls.
- © Copyright 2021 Serenova, LLC.