Retrieve Debug ID

Retrieve Debug ID

Step 1.   Launch the phone panel

Step 2.   Click on the 'Tools' tab

Step 3.   Click on the 'Send Debug Log' icon 

Step 4.   At bottom of the screen a reference tracking number (Debug ID) will be generated 

Step 5.  Click on the 'Send Debug Log' icon

If the 'Send Debug Log' icon is not available then 

Step 1. Go to the 'Log Tab' 

Step 2.  Input the word "/send-debug" in the text box in bottom of phone panel and click the enter button 
            The Reference tracking number (Debug ID) will be generated that you will need to capture and send to us.