Retrieve Debug ID
Step 1. Launch the phone panel
Step 2. Click on the 'Tools' tab
Step 3. Click on the 'Send Debug Log' icon
Step 4. At bottom of the screen a reference tracking number (Debug ID) will be generated
Step 5. Click on the 'Send Debug Log' icon
If the 'Send Debug Log' icon is not available then
Step 1. Go to the 'Log Tab'
Step 2. Input the word "/send-debug" in the text box in bottom of phone panel and click the enter button
The Reference tracking number (Debug ID) will be generated that you will need to capture and send to us.