Home > Help Desk > Knowledge Base > Call Center Voice Platform > Troubleshooting > Retrieve Debug ID

Retrieve Debug ID

Table of contents
No headers

Retrieve Debug ID

 

Step 1.   Launch the phone panel


Step 2.   Click on the 'Tools' tab


Step 3.   Click on the 'Send Debug Log' icon 


Step 4.   At bottom of the screen a reference tracking number (Debug ID) will be generated 

 

Step 5.  Click on the 'Send Debug Log' icon

 

If the 'Send Debug Log' icon is not available then 


Step 1. Go to the 'Log Tab' 


Step 2.  Input the word "/send-debug" in the text box in bottom of phone panel and click the enter button 
            The Reference tracking number (Debug ID) will be generated that you will need to capture and send to us.

Last modified

Tags

This page has no custom tags.

Classifications

This page has no classifications.