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No-webs (nowebs) noweb

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"noweb" would mean the agent script doesn't pop when the agent answers the phone.  Noweb is the disposition type for that sort of experience, as the agent cannot read through their script. Usually they ask the customer to call back or sometimes attempt to transfer the call to another agent. This can be caused by client-side internet connectivity issues.

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Last modified
08:16, 28 Jan 2016

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