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How to retire a call flow

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How to Retire a Call Flow

 

Step 1: Open Call flow( in Edit Mode) to be retired 

Step 2: Click on the arrow next to the call flow name... it will expand 

Step 3: Set the Status to 'Retired' (available only when call flow is not mapped to any campaign) 

            Step 4: Click Update Details

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If the status drop down to change from active to retired is greyed out due to it still being linked to an active campaign, you can determine what campaigns are linked by going to the "Logs" tab in the call flow. There will be a drop down to select what campaign to view the logs for.
This drop down will list all active campaigns still associated with this call flow.
Posted 08:29, 12 Oct 2016
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Last modified
14:03, 11 Sep 2014

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