How to Change Wrap Up Time
Step 1. Log into Call Center
Step 2. Go to "Routing" on the top Menu and click on Call Flows
Step 3. Click on the "Edit" link next to the call flow you want to change
Step 4. Click on the "Post Call" tab
Step 5. You can change the wrap up time here.
Step 6. Click on Save changes
Step 7. Check in the Call Flow