How to Turn on Call Recordings
Steps to turn on Call Recordings
Step 1: In the call center go to "Routing" and then click on "Campaigns"
Step 2: Search for the campaign and click on "Edit Campaigns"
Step 3: Click on the "Recording" tab
Step 4: Turn Audio Recording on and click "Save Changes"
You will also have to turn call recordings on at the User level
Step 1: In the call center go to "User Accounts" and then click on "Edit Users"
Step 2: Search for the user and click on "Edit"
Step 3: Click on the "Recording" tab
Step 4: Turn Audio Recording on and click "Save Changes"