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How do I see what my Agents are doing right now

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"How do I see what my Agents are doing right now?"

 

EyeOps shows you the real-time status of all the calls for your Programs, and the Agents (or LiveIVRs) handling those calls:

 

  • Select the Monitor | EyeOps menu item
  • Change the "Live Stats" view to Agent Status

 

The left hand column will show the number of Agents in each status: currently on a call, idle or paused. To see the details of each of these, click the underlined status.

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Last modified
14:02, 11 Sep 2014

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