How do I see what my Agents are doing right now

"How do I see what my Agents are doing right now?"

EyeOps shows you the real-time status of all the calls for your Programs, and the Agents (or LiveIVRs) handling those calls:

• Select the Monitor | EyeOps menu item
• Change the "Live Stats" view to Agent Status

The left hand column will show the number of Agents in each status: currently on a call, idle or paused. To see the details of each of these, click the underlined status.